Let us know! In order for Chess Academy to continuously offer the best service, your collaboration is highly valuable to us. We would like to know: if you are satisfied with Chess Academy products and services, about any problems you may have encountered, about suggestions for new functionnalities and features. If you have any comments or suggestions for improvement of the Chess Academy software applications, website content & program documentation, please send us a message at
Our postal address: Chess Academy Software & Books Publishers W. Braslawski Zwickauer Str. 21 40627 Duesseldorf, Germany
Phone +49 211 742826 Telefax +49 211 742831
Helfen Sie uns das Programm zu verbessern
Given the large size of the databases, tutorial modules and help files, as well as other program components, we know that typographical and other errors may remain in the data. If you run across any errors, find bugs in this program, have constructive criticisms, or want to suggest improvements, we would like to hear from you. Contact our Chess Academy Technical Support and help us to improve the program! Please don't hesitate to write, fax, or email us with a description. Thank you in advance for your time, support and kind attention.
Before sending a question, please check the FAQ (Frequently Asked Questions & Answers) section to see if a similar question has already been answered. We will try to describe any problem and will give you useful hints on how to handle with our software in the most effective way. If you have any questions regarding the product itself which remain unanswered or something is not clear, please contact Chess Academy Support.
Please provide as much detail as you can to ensure that the answer can be as accurate as possible. Chess Academy endeavours to answer all questions but sometimes, due to the volume of emails received, not all questions can be answered immediately. Thank you very much for your comments and your time.
Your input is tremendously important to us. Please report bugs using the form below. Before you report a bug, please make sure you have completed the following steps:
1. Read our tips on how to report a bug that someone will want to help fix.
2. Make sure it isn't a support question. For support, see the Support page.
3. Describe everything in detail. State what you saw, and what you expected to see. Write down the error messages, especially if they have numbers in.
Important notice: There ist some trouble to process bug reports that say nothing ("It doesn't work!"); reports that make no sense; reports that don't give enough information; reports that give wrong information. Reports of problems that turn out to be user error; reports of problems that turn out to be the fault of somebody else's program; reports of problems that turn out to be network failures.
If you are submitting a bug report, please try also to include the following information: the version of Chess Academy you are running, the operation system you are using, configuration of your PC, what you did immediately before appearing the problem, and the current screen that was displayed when the problem occured.
CHESS ACADEMY HOMEPAGE & SHOP Shopbetreiber: Witali Braslawski CHESS ACADEMY Software- u. Buchverlag, Zwickauer Str. 21, 40627 Düsseldorf, Deutschland. Umsatzsteuer-Identifikationsnummer: DE812892246. Steuernummer: 10650381185 Finanzamt Düsseldorf-Süd.
Sie bekommen ausserdem auch eine kostenlose und schnelle technische Unterstützung. Kontakt per Tel.: +49 211 742826 bzw. 0211-742826 innerhalb Deutschlands. Handy: +49 178 4783 029 bzw. 0178 4783 029 innerhalb Deutschlands.