Let us know! In order for Chess Academy to continuously offer the best service, your collaboration is highly valuable to us. We would like to know: if you are satisfied with Chess Academy products and service, about any problems you may have encountered, about suggestions for new functionnalities and features. If you have any comments or suggestions for improvement of the Chess Academy software application, website content &  program documentation, please send us a message at support@chessacademy.de

Our postal address:

Chess Academy Software- u. Buchverlag, W. Braslawski, Stettiner Str. 83, 40595 Duesseldorf, Germany

 

Phone +49 211 742826

Telefax +49 211 742831

Please provide as much detail as you can to ensure that the answer can be as accurate as possible. Chess Academy endeavours to answer all questions but sometimes, due to the volume of emails received, not all questions can be answered immediately. Thank you very much for your comments and your time.

Before sending a question, please check the FAQ (Frequently Asked Questions & Answers) section to see if a similar question has already been answered. We will try to describe any problem and will give you useful hints on how to handle with our chess software in the most effective way. If you have any questions regarding the product itself which remain unanswered or something is not clear, please contact Chess Academy Support.

Your input is tremendously important to us. Please report bugs using the form below. Before you report a bug, please make sure you have completed the following steps:

1. Read our tips on how to report a bug that someone will want to help fix.

2. Make sure it isn't a support question. For support, see the Support page.

3. Describe everything in detail. State what you saw, and what you expected to see. Write down the error messages, especially if they have numbers in.

Important notice: There ist some trouble to process bug reports that say nothing ("It doesn't work!"); reports that make no sense; reports that don't give enough information; reports that give wrong information. Reports of problems that turn out to be user error; reports of problems that turn out to be the fault of somebody else's program; reports of problems that turn out to be network failures.