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- Instant Delivery
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Normally all Chess Academy articles are available in stock. The requested books and software are sent usually in the term of 24 hours from the time your order is received and processed. If not, we will contact you immediately. Receiver bears shipping costs and possible duties/taxes. Mail costs (shipping usually with Deutsche Post WorldNet or Hermes) are charged depending on the way of delivery.
- Chess Academy Shop Terms & Conditions
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All prices include 19% VAT according to German Law which is applicable to purchaser within the European Union and exclude 19% VAT for orders outside the European Union. You (the importer) are solely responsible for all customs duties and taxes of your country. Currency Information. The Euro is the currency of the European Union (EU). The euro is represented by the symbol € or abbreviation EUR. Price and availability information is subject to change without notice. - Shipping
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FREE SHIPPING INSIDE GERMANY through DHL/Deutsche Post or Hermes for orders from 50 EUR. FREE SHIPPING INSIDE EUROPEAN UNION through DHL/Deutsche Post (air delivery, standard shipment) for orders from 50 EUR. Low Shipping Flat Fee 4,00 EUR for orders under 50,00 EUR. Every order is guaranteed to meet your satisfaction or you can return it to us unused and not damaged (ready to sell again) within 30 days for refund of your purchase price, excluding shipping costs (for orders up to 39,99 EUR and below) or including shipping costs (for orders from 40,00 EUR and above). Please contact us for details before returning.
- Technical Support
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Our Customer Service team is specially trained to address all inquiries. Send us an email and we'll reply promptly.
- Guarantee, Returns and Cancellations policy
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You will receive as registered customer 2 year guarantee on any Chess Academy program with fast and free technical support directly from Chess Academy Publisher.
Returns and Cancellations policy
Our Returns and Cancellations policy stating cooling off period (according to which a customer may return a tangible product within a certain time frame of 14 days (in case if you will receive this legal information text "Return Policy" immediately upon purchase, in other case it will be extended to 30 days) even without giving us a reason, as long as it is unused, unopened and in the same condition as received). You can return items from a cancelled order within 30 days after they have been delivered to you. Refund will be given as Money Back.
We will take back any defective merchandise within 30 days of purchase for an exchange. No refund on shipping charges for orders from 40 EUR and above. The buyer is responsible for return shipping costs.
For more information on cancelling orders and returning items, see our Terms of Service page or contact us anytime per phone and email.
Please send your cancellation to:
Chess Academy
Software & Book Publishing House
Witali Braslawski
Zwickauer Str. 21
40627 Duesseldorf
Germany
Fax: 0211 742831 (inside Germany)
Fax +49 211-742831 (ouside Germany)
E-Mail: info@chess-academy.com
Please return to the following postal address:
Chess Academy
Software & Book Publishing House
Witali Braslawski
Zwickauer Str. 21
40627 Duesseldorf
Germany - Privacy Policy
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When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date (if such method of payment is choosen). This allows us to process and fulfill your order. Site Owner does not sell, trade, or rent your personal information to others (see Privacy).
We use SSL (Secure Sockets Layer) encryption technology to transfer your data securely.
- Payment Options
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WHAT PAYMENT OPTIONS are offered by Chess Academy!?
We offer the following payment types: PayPal (also accepts all major cards like Visa, MasterCard, American Express, Diners Club, and JCB), Credit Card (Amex, VISA, Mastercard), debit cards from Switch/Maestro and Solo (UK) (only if issued in UK), Bank Wire Transfer, Online wire transfer, Cash on delivery (inside European Union only), Check, Cash as prepayment, Western Union and BidPay.
We will describe in detail few payment options below. If you have any question, please contact us for further details.
- Credit or Debit Card Payments
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WHEN YOU PAY BY CREDIT OR DEBIT CARD, your order will be processed immediately. Postal mail shipments are initiated immediately. Products available electronically are generally ready for download immediately, or no more than 48 hours after you place your order.
- WebMoney Payments
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Our WebMoney account is:: WMID 484176013129
We accept payments in USD and Euro
WME EUR E294506847759
WMZ USD Z324599507682 - Bank Wire Transfer
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Rest of Europe & Rest of the World: To help minimize fees for wire transfers to foreign countries, you may send bank transfers to one of our accounts in Germany.
Account Owner: Chess Academy Software Braslawski c/o Chess Academy Software.IBAN: DE26300700240061969200BIC/SWIFT-Code DEUTDEDBDUEBank: Deutsche Bank PGK, Duesseldorf, Germany.
Account Owner: Braslawski, WitaliIBAN: DE42200905000007821654BIC/SWIFT-Code GENODEF1S15Bank: NetBank AG, Hamburg, Germany.
Germany: For payments inside Germany please use the following banking account:Account owner: Braslawski c/o Chess Academy SoftwareAccount number: 0619692BLZ: 30070024Bank: Deutsche Bank PGK, Duesseldorf, Germany.Account owner: Braslawski, WitaliAccount number: 7821654BLZ: 20090500Bank: NetBank AG, Hamburg, Germany.You will receive the account information also via e-mail after your order has been processed. Please note: You will receive your product once payment has been received.
- Online Wire Transfer
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They are applicable only for orders placed within Germany in Euro. Prerequisite: Your bank account has been activated for online banking, and you possess valid authorization and authentication information (such as PIN/TAN). The wire transfer will be processed using a Java applet on your system. For this wire transfer, all information exchanged between the account holder and the institution managing the account will be encrypted. For online wire transfers, the product is usually delivered immediately, whereas for traditional wire transfers, the product is delivered after receipt of funds.
- Check, Postal Money Orders
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We accept all personal, business, and Cashiers checks. Please note that personal checks may be held for up to 10 business days. Please note that postal money orders must be in EUR or GBP currency and drawn on an european Bank. Please send those postal money orders to our Office:
Witali BraslawskiCHESS ACADEMY SHOPZwickauer Str. 2140627 Duesseldorf, Germany.You will receive detailed information by e-mail after your order is processed. Products will be shipped once payment has been received.
- Cash Payments
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You can also send us cash by mail to the following postal address:
Witali BraslawskiCHESS ACADEMY SHOPZwickauer Str. 2140627 Duesseldorf, Germany.You will receive notification of our postal address by e-mail after your order is submitted. Your order will be shipped as soon as payment is received.
Support
Take all the advantages as registered customer and get free and fast technical support any time you need to receive our suggestions and instructions on how to use your program.
If you have an issue of immediate concern and cannot find your answer in the Help Center, or if you wish to purchase, call our Service Center at
+49 211 742826
(if you are placed outside Germany)
or 0211 742826 (inside Germany).