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Frequently Asked Questions
You will find here our answers on the most frequently asked questions. We will try to describe any problem and will give you useful hints on how to handle with software in the most effective way.
I've forgotten my password, what to do ? Click 'Lost your password?' at the bottom of the 'Sign In' page. After you enter your email address, you will receive a new password in an email sent to your email address.
I'm a longtime customer of Chess Academy, but I have never ordered online. Is there already a login and password for me ? No, if this is the first time you want to sign in, you will have to create a new account. You can do this at the 'Sign In' page. Check the 'No, I'm a new online customer' option and click 'Sign In'. The password protected login provides additional security by preventing others to place an order under your name. The procedure also facilitates your own future orders.
Order status As a registered customer you can check the status of an order at any time after logging in. You can also check the contents, prices and total sum of your order. The following list explains the various status messages.
Your order is received, but has yet to be processed.
Your order is being processed and should soon be shipped.
Your order is on hold until we have received your payment.
The title you have ordered is temporarily out of stock. We are awaiting delivery from our suppliers.
Your order has been shipped.
Your order has been cancelled.
Currency Customers in all countries in Europe (except those listed below) are invoiced in Euro €.
Countries Invoice Currency Currency Symbol Germany Euro € United Kingdom British Pound £ Europe Euro € USA & Canada US Dollar $ Rest of the world US Dollar $
I just placed an order, but I made a mistake. What can I do ? Just send an email to
and explain your problem. We will help to solve the problem.
Is there a Mac or Linux version of Chess Academy available ? No Mac and Linux versions are expected in the near future.