Guarantee, Returns and Cancellations policy

You will receive as registered customer 2 year guarantee on any Chess Academy program with fast and free technical support directly from Chess Academy Publisher.

Returns and Cancellations policy

Our Returns and Cancellations policy stating cooling off period (according to which a customer may return a tangible product within a certain time frame of 14 days (in case if you will receive this legal information text "Return Policy" immediately upon purchase, in other case it will be extended to 30 days) even without giving us a reason, as long as it is unused, unopened and in the same condition as received). You can return items from a cancelled order within 30 days after they have been delivered to you. Refund will be given as Money Back.

We will take back any defective merchandise within 30 days of purchase for an exchange. No refund on shipping charges for orders from 40 EUR and above. The buyer is responsible for return shipping costs.

For more information on cancelling orders and returning items, see our Terms of Service page or contact us anytime per phone and email.

Please send your cancellation to:
Chess Academy
Software & Book Publishing House
Witali Braslawski
Zwickauer Str. 21
40627 Duesseldorf
Germany

Fax: 0211 742831 (inside Germany)
Fax  +49 211-742831 (ouside Germany)

E-Mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please return to the following postal address:
Chess Academy
Software & Book Publishing House
Witali Braslawski
Zwickauer Str. 21
40627 Duesseldorf
Germany